Wednesday, 20 April 2016

Birthday Bling

A few years ago, my in-laws brought me a silver charm bracelet. It had two charms on it – a wizard who waved his wand, and a spiderweb complete with a spider that jiggled. I rarely wore it, because I found the wizards wand got caught on my clothes, as did the spider legs, and I was worried I’d break them.

A while ago, Daddy P removed the wizard and the spider from the web, and I started wearing the bracelet all the time. Unfortunately one morning a few weeks ago I woke up to find I’d snapped the spiderweb off the hoop that held it onto the bracelet – there was no way of fixing it. I was disappointed, but continued wearing the bracelet and thought to myself one day I’ll get some new charms for it.

It was my birthday at the end of March, and Daddy P asked what I wanted. I had no idea, so I started randomly looking at all kinds of shopping pages online to see if inspiration would strike. I saw a charm bracelet on a page and decided that I’d like to try and find some charms for my existing bracelet.

I went to trusty Google, and typed in simply ‘silver charms’ and the top page that showed up was The Charm Works. I opened the page, and was faced with so many options I didn’t know where to start! If you’re looking for charms, definitely visit this page – there is such a huge amount of variety, you’re bound to find something!

I decided upon two charms – an initial for each of the boys. Daddy P decided he wanted to choose a charm from him – he chose a peridot heart, as his birthday is August so peridot is his birthstone. It so happens both the boys are August babies too, so the heart is relevant for all three of them!

I placed the order with The Charm works late in the evening on Wednesday. Within a few minutes I got a confirmation e-mail. I was pleasantly surprised when my order arrived in the post on Friday morning! What fantastic, quick service!

Unfortunately I had seriously underestimated the thickness of the bracelet I had, so the small size clips on the charms didn’t fit. As this was my error I was really worried that the company wouldn’t be very helpful, but I e-mailed them late on Friday afternoon and received a reply from the customer care team within a few minutes saying it was no problem, and advising me that I needed to send them back with a cover note explaining the clips needed changing to a larger size, and a contact telephone number so they could reach me for the additional payment (the larger clips are slightly more expensive than the small size ones).

I was worried that the medium clips wouldn’t be big enough and didn’t want to change them from small to medium and then find they still didn’t fit, so I took a photo of one of the charms with the small size clip next to the bracelet for comparison and sent it to the customer care lady I was in contact with and asked for her advice on what size clips I would need. As I suspected, she agreed medium wouldn’t be big enough, but that large would fit.

On Tuesday afternoon I posted the charms and cover note back to The Charm Works, and didn’t think I’d hear back from them until the following week. I was amazed when Gemma from the customer care team (the lady I’d been e mailing) called me on Thursday to speak to me about the additional payment for the larger size clips. She told me the charms had been received, she’d processed the order for large size clips, and I would receive the charms back either Friday or most likely Saturday.

For some reason they didn’t arrive on Saturday, but turned up on Sunday (I honestly didn’t think the postal service worked on a Sunday but we got another parcel we’d been expecting as well as letters arrive on the Sunday, which was very odd!) Again, the charms arrived in a padded Jiffy envelope, each charm in its own little grey drawstring bag. The larger size clips had been added to them and I fixed them onto the bracelet immediately.

It’s safe to say I’m thrilled with the charms – they’re beautiful and exactly what I wanted. I’m also thrilled that I chose The Charm Works to make my order with – the speed of delivery was excellent, their customer service (Gemma) was helpful & prompt to respond to my e-mails and I keep admiring my bracelet and the pretty charms and the way the light catches them and makes them sparkle!

If you’re looking for a charm bracelet, charms or both, I highly recommend The Charm Works. I will definitely be getting more charms to add to my bracelet, and I won’t be going anywhere else to get them.

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