A few years ago, my in-laws
brought me a silver charm bracelet. It had two charms on it – a wizard who
waved his wand, and a spiderweb complete with a spider that jiggled. I rarely
wore it, because I found the wizards wand got caught on my clothes, as did the
spider legs, and I was worried I’d break them.
A while ago, Daddy P removed the
wizard and the spider from the web, and I started wearing the bracelet all the
time. Unfortunately one morning a few weeks ago I woke up to find I’d snapped
the spiderweb off the hoop that held it onto the bracelet – there was no way of
fixing it. I was disappointed, but continued wearing the bracelet and thought
to myself one day I’ll get some new charms for it.
It was my birthday at the end of
March, and Daddy P asked what I wanted. I had no idea, so I started randomly
looking at all kinds of shopping pages online to see if inspiration would
strike. I saw a charm bracelet on a page and decided that I’d like to try and
find some charms for my existing bracelet.
I went to trusty Google, and
typed in simply ‘silver charms’ and the top page that showed up was The Charm Works. I opened the page, and was faced with so many options I didn’t know
where to start! If you’re looking for charms, definitely visit this page –
there is such a huge amount of variety, you’re bound to find something!
I decided upon two charms – an initial
for each of the boys. Daddy P decided he wanted to choose a charm from him – he
chose a peridot heart, as his birthday is August so peridot is his birthstone.
It so happens both the boys are August babies too, so the heart is relevant for
all three of them!
I placed the order with The Charm
works late in the evening on Wednesday. Within a few minutes I got a
confirmation e-mail. I was pleasantly surprised when my order arrived in the
post on Friday morning! What fantastic, quick service!
Unfortunately I had seriously
underestimated the thickness of the bracelet I had, so the small size clips on
the charms didn’t fit. As this was my error I was really worried that the company
wouldn’t be very helpful, but I e-mailed them late on Friday afternoon and
received a reply from the customer care team within a few minutes saying it was
no problem, and advising me that I needed to send them back with a cover note
explaining the clips needed changing to a larger size, and a contact telephone
number so they could reach me for the additional payment (the larger clips are
slightly more expensive than the small size ones).
I was worried that the medium
clips wouldn’t be big enough and didn’t want to change them from small to
medium and then find they still didn’t fit, so I took a photo of one of the
charms with the small size clip next to the bracelet for comparison and sent it
to the customer care lady I was in contact with and asked for her advice on
what size clips I would need. As I suspected, she agreed medium wouldn’t be big
enough, but that large would fit.
On Tuesday afternoon I posted the
charms and cover note back to The Charm Works, and didn’t think I’d hear back
from them until the following week. I was amazed when Gemma from the customer
care team (the lady I’d been e mailing) called me on Thursday to speak to me
about the additional payment for the larger size clips. She told me the charms
had been received, she’d processed the order for large size clips, and I would
receive the charms back either Friday or most likely Saturday.
For some reason they didn’t
arrive on Saturday, but turned up on Sunday (I honestly didn’t think the postal
service worked on a Sunday but we got another parcel we’d been expecting as
well as letters arrive on the Sunday, which was very odd!) Again, the charms
arrived in a padded Jiffy envelope, each charm in its own little grey
drawstring bag. The larger size clips had been added to them and I fixed them
onto the bracelet immediately.
It’s safe to say I’m thrilled
with the charms – they’re beautiful and exactly what I wanted. I’m also
thrilled that I chose The Charm Works to make my order with – the speed of
delivery was excellent, their customer service (Gemma) was helpful & prompt
to respond to my e-mails and I keep admiring my bracelet and the pretty charms
and the way the light catches them and makes them sparkle!
If you’re looking for a charm
bracelet, charms or both, I highly recommend The Charm Works. I will definitely
be getting more charms to add to my bracelet, and I won’t be going anywhere
else to get them.